Customer Support

Cannot connect to device

Please check if the wireless speaker is in "searching connection" mode and also if the wireless has been turned on for your device. Check if there are other peripheral wireless playing devices connected with your device, unpair the other device(s) and connect with the wireless speaker again.



No sound

Please check whether wireless speaker volume switch is turned to minimum level, also check the volume level of your wireless device. If there is no sound or sound is not continuous, check the wireless range and remember it should be within 33 feet. Also check if there is any physical barrier between the wireless speaker and the device which might interfere with the signal.



wireless speaker cannot be turned on

Please ensure the battery is charged. Also please ensure the Micro USB power supply is DC5V/500mA~1A.



Where can I get another copy of the instructions for my speaker

Below are PDF copies of the instructions (product manuals) that came with your speaker.


English

Apollo
Hat Trick 2.0
Hat Trick
Malibu
Malibu 2.0
Malibu XL
Malibu Elite
Da Luz
Landaa  
Luna
Rockey
Bailey
Rocket 2.0
Rocket
Zero Gravity
Zero Gravity Sport
Gravity
Satellite

Spanish

Apollo
Hat Trick 2.0
Hat Trick
Malibu
Malibu 2.0
Malibu XL
Malibu Elite
Da Luz
Landaa  
Luna
Rockey
Bailey
Rocket 2.0
Rocket
Zero Gravity
Zero Gravity Sport
Gravity
Satellite


MY ISSUE IS NOT LISTED

If your issue is not listed above, please feel free to contact us at support@malektronic.com

 



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