Customer Support

Cannot connect to device

Please check if the bluetooth speaker is in "searching connection" mode and also if the bluetooth has been turned on for your device. Check if there are other peripheral bluetooth playing devices connected with your device, unpair the other device(s) and connect with the bluetooth speaker again.



No sound

Please check whether bluetooth speaker volume switch is turned to minimum level, also check the volume level of your bluetooth device. If there is no sound or sound is not continuous, check the bluetooth range and remember it should be within 33 feet. Also check if there is any physical barrier between the bluetooth speaker and the device which might interfere with the signal.



Bluetooth speaker cannot be turned on

Please ensure the battery is charged. Also please ensure the Micro USB power supply is DC5V/500mA~1A.



Where can I get another copy of the instructions for my speaker

Below are PDF copies of the instructions (product manuals) that came with your speaker.


English

Apollo
Hat Trick
Malibu
Malibu 2.0
Malibu XL
Malibu Elite
Da Luz
Landaa  
Luna
Rockey
Bailey
Rocket
Zero Gravity
Zero Gravity Sport
Gravity

Spanish

Apollo
Hat Trick
Malibu
Malibu 2.0
Malibu XL
Malibu Elite
Da Luz
Landaa  
Luna
Rockey
Bailey
Rocket
Zero Gravity
Zero Gravity Sport
Gravity


MY ISSUE IS NOT LISTED

If your issue is not listed above, please feel free to contact us at support@malektronic.com

 



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